Job specification for Java Support Engineer
Responsibilities
- The role is to act as a point of contact for all external customers, providing global technical support in line with service level agreements
- The role involves providing strong technical operational support of this company's applications and software infrastructure in both the company’s hosted environment and its customer sites
- Gain a thorough understanding of this company's system architecture to be able to provide initial support to customer issues, either in production or in test environments
- Work with the level 2 operations team and level 3 development team to quickly diagnose and resolve issues as they arise
- Work with account management to ensure that customer issues are addressed, communicated and that necessary incident reports are made available in a timely fashion
- Manage incident data to ensure that incident tickets are kept up-to-date, closed when completed and provide the Head of Operations incident summary data as required
- To work as part of the Macalla Operations Team, liaising with a Senior Developer/Architect on technical issues
- Support will extend to key monitoring of production services, diagnosis of problems and assessment of both internal and client impact following any kind of incident
- The role requires occasional out-of hours on-call duties to be able to address any customer issues which might arise at those times and need support
Mandatory requirements
- B.Sc. degree in Computer Science or related field
- 1+ years of supporting a Java/J2EE Application platform
- Aware of need for standards and quality - used to meeting strict deadlines, whilst producing quality work
- Excellent verbal and written communication skills and capable of working effectively and confidently with customers, team members and management
- Enthusiastic and ambitious about working in a dynamic and vibrant growing company
- Some travel will be required
- Willingness to work in a flexible, changing team environment
- Supporting international client base
Essential experience
- Experience of customer facing activities
- Oracle/SQL/JDBC
- Linux/Unix/Windows
- Experience of application server support and configuration (WebLogic, Websphere, JBoss, Tomcat or similar)
- Experience of supporting distributed architectures using Web services and other middleware technologies
Desirable experience
- Support of Virtualisation Technologies (Vmware, Xen, etc.)
- An understanding of database design and familiarity with database performance/tuning issues
- Industry knowledge of the mobile communications or financial payments industry
- Knowledge of
- Apache web server and modules configuration
- Developing/debugging on both Windows and UNIX/Linux environments
- Ant, CVS
- QA, Automation tools
Please email your CV together with a covering letter to jobs@macalla.com.
